RESERVE A DELIVERY SPOT / FAQS

 

HOW TO RESERVE A DELIVERY SPOT

SIMPLY SMS ME ON 0488151912

A DELIVERY SPOT WILL BE PLACED ON HOLD FOR YOU

THIS WILL BE CONFIRMED UPON RECEIPT OF YOUR ORDER

Q1.

How do i create my account to log in?

You will simply create your account using your regular e.mail address and password, dont worry we dont get to see any of your detail. Your confirmation e.mail of your order will go to this address.

 

Q2.

Where do you deliver to?

We're not fussy we deliver anywhere, but jokes aside we do deliver to :-

Cairns,  Machans Beach,  Holloways Beach,  Yorkeys Knob,  Trinity Beach,  Palm Cove,  Oak Beach,  Port Douglas,  Mossman,  Newell Beach, Wonga Beach,  Whyanbeel and all surrounding areas.

Still not sure if we deliver to you? contact me i'll be happy to help you out!

 

Q3.

How do you gain access into my holiday accommodation before we arrive?

Upon check out of our webshop you will be asked to fill in basic information. We will need to know when you are arriving, where you are staying etc.

You can then let us know if it is a direct booking with the place where you are staying or if you have booked it via an agency or other accommodation provider

i.e. The Boutique Collection.

We then contact them the day before you arrive and arrange a mutual delivery time.

This is usually about an hour before you arrive.

 

Q4.

I have placed my order but forgot the milk! What can i do?

Simply contact me either by the "contact us" button on the top of the website or call me on 0488 151 912.

We do not have access to your credit card details due to our secure banking system, but i am happy to organise any additional groceries that you may have missed & take payment over the phone for them.

 

Q5.

How do i know if my order has been processed?

Upon receipt of your order you will be sent an automated e.mail thanking you for shopping with us. It will also contain your order number and a list of the items ordered.

 

Q6.

How do i know when my groceries have been delivered?

Once we have delivered your groceries we will SMS you as long as you have provided us with a mobile phone number, for your peace of mind.

 

 

 

 

 

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